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Dr. Kloehn is an innovative leader in his field of surgery as well as a nationally acclaimed medical author, speaker and inventor of surgical tools. For the past 17 years, Dr. Kloehn has run a full service surgical center. He was one of the first physicians to work with "The Flying Doctors" offering medical assistance to the people of Nairobi, Kenya.
Patricia Kloehn was the former Chief Operating Officer of a nationally recognized healthcare consulting firm. Patricia successfully improved the financial performance of well over 100-hospitals throughout her career. She was also the editor of newsletters and publications aimed at frontline and administrative improvements. Patricia specializes in financially securing the following areas: Emergency Departments, Access & Intake Units, Pre-Access Call Centers, and Financial Counseling at all critical control points. Patricia's efforts have resulted in a minimum 4:1 return on investment and in turnaround cases a far significant return.
Testimonials
"I highly recommend Pattie Kloehn. She is results-driven and has significantly impacted day-to-day operations, and performance monitored at an Administrative and Board level. Physician satisfaction has also improved based on Pattie’s vision and recommendations."
Rick Wright
CHIEF EXECUTIVE OFFICER
ADVENTIST LA GRANGE MEMORIAL HOSPITAL
LA GRANGE, IL
"I am a believer! Follow the recipe. Pattie Kloehn assisted us with up-front collections, tools and scripting. We have seen a dramatic increase in self-pay collections and decrease in bad debt … in our Emergency Department and throughout our facility."
Gary DePaul,
CHIEF FINANCIAL OFFICER
THE CHARLOTTE HUNGERFORD HOSPITAL,
TORRINGTON, CT
Blue Chip clients Patricia Kloehn has consulted with in the past, while with Zimmerman, LLC
Adventist Midwest Health System
Hinsdale, Illinois
OSF Healthcare System
Peoria, Illinois
Jewish Hospital & St. Mary’s Healthcare
Louisville, Kentucky
Rapid City Regional Medical System
Rapid City, South Dakota
Cottage Health System
Santa Barbara, CA
The Charlotte Hungerford Hospital
Torrington, Connecticut
Fairview Red Wing Medical Center
Red Wing, Minnesota
TriHealth
Cincinnati, Ohio
Holzer Health Systems
Gallipolis, Ohio
Advocate Condell Medical Center
Libertyville, IL
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About Us – A revolutionary Re-design Approach
HealthWide Solutions, LLC is a niche healthcare consulting firm focusing on proven results within the revenue cycle of healthcare facilities nationwide. HealthWide Solutions provides consulting services in the following strategic areas:
- Emergency Room Financial Counseling
- Revenue Cycle Management & Solutions
- Access & Central Scheduling Call Center Re-Design
- Physician Education & Incentive Plan Design
- Throughput and Patient Placement Flow
Based on financially driven Six Sigma principles, which focuses on patient experiences, the firm has been designed around implementing successful change initiatives with sustainable results in mind.
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Up-front Collections Value Analysis.Driving Change Through Sustainable Solutions
Change often fails for the following reasons:
- Lack of urgency
- Insufficient support/guiding coalition
- Lack of vision
- Under communication of the vision and progress to date
- Inability to empower individuals to act on obstacles to the vision
- Lack of recognizing short and long terms wins
- Stopping too early after primary goals have been met
- Lack of succession/sustainability planning
HealthWide Solutions realizes each consulting project revolves around effective change management. The failures noted above are transformation guideposts for each consulting project taken on by the firm. Each project includes an Eight-Step Transformation Plan.
Step 1: Identify Urgency
- Establish the burning platform (example – financially driven, new building development, patient satisfaction)
- Identify market and competitive realities
Step 2: Assemble Guiding Coalition
- Form a group with enough power and support to lead the change effort
- Establish working structure within Executive and work group teams
Step 3: Create a Vision
- Develop a vision to guide change efforts
- Create a strategic plan around achieving the vision within designated time period
Step 4: Communicate the Vision
- Develop and deploy primary communication plan to internal customers on vision
- Roll-out the vision to the community once processes, technology and behaviors have been successfully transformed
Step 5: Empower Action to Achieve the Vision
- Identify obstacles to the vision
- Change systems or structures that seriously undermine the vision
- Encourage risk taking, thinking outside the box, non-traditional ideas
Step 6: Plan for Short and Long-Term Wins
- Develop scorecards for visible performance improvements
- Utilize technology if appropriate for visible daily, weekly monthly trends
- Recognize and reward employees involved in the improvements
Step 7: Reinvigorate Improvements
- Re-design hiring, promotion and incentive plans around the vision and further improvements
- Reinvigorate the process with new projects, themes and change efforts
Step 8: Create Succession/Sustainability Plan
- Develop the means for transparency on sustaining the working vision
- Ensure scorecards accurately connect new behaviors and corporate success
Change is a journey, not a project with an end!
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